Privacy Policy
Introduction
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on pakkable.com.
Personal Information We Collect
When you visit the site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages you view, the search terms that led you to the site, and how you interact with it. We refer to this as "Device Information."
We collect Device Information using the following technologies:
Cookies used on pakkable.com:
- _session_id — unique session identifier, stores session information
- _shopify_visit — no data retained, persists 30 minutes, tracks number of visits
- _shopify_uniq — no data retained, expires at midnight, calculates unique customer visits
- cart — unique identifier, persists 2 weeks, stores shopping cart information
- _secure_session_id — unique session identifier
- storefront_digest — unique identifier, used to determine visitor access
Log files track site activity and collect data such as IP address, browser type, internet service provider, referring and exit pages, and timestamps. Web beacons, tags, and pixels record information about how you browse the site.
When you make a purchase, we also collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."
How We Use Your Information
We use Order Information to process purchases, arrange shipping, send order confirmations, communicate with you, and assess potential fraud. We may also use it to provide information about our products or services in line with your preferences.
We use Device Information to assess potential fraud and to improve our site through analytics.
Sharing Your Information
We share your personal information with third parties to help us operate the site. We use Shopify to power our store — you can read their privacy policy at shopify.com/legal/privacy. We use Google Analytics to understand how customers use the site — you can opt out at tools.google.com/dlpage/gaoptout.
We may also share your information to comply with applicable laws and regulations or to respond to legal requests.
Behavioural Advertising
We may use your personal information to provide targeted advertising we believe may interest you. You can opt out of targeted advertising here:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Digital Advertising Alliance: optout.aboutads.info
Your Rights
If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. Please note that your information may be transferred outside of Europe, including to Canada and the United States. To exercise your rights, contact us at contact@pakkable.com.
Data Retention
When you place an order, we retain your Order Information unless and until you ask us to delete it.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons.
Contact
For questions about our privacy practices or to file a complaint, contact us at contact@pakkable.com or by mail at: Rue de la gare 15, 1820 Montreux, Vaud, Switzerland.